SHOES &amp; SNEAKERS

SHOPPING GUIDE

Payment Information

Please select your preferred payment method.

We accept the following payment methods:

Credit Card (VISA, Mastercard, JCB, American Express)
Apple Pay / Google Pay
PayPal
Shop Pay
Paidy (Buy Now, Pay Later)
Cash on Delivery (Japan only)
Alipay

Credit Card

We accept VISA, Mastercard, JCB, and American Express.

Apple Pay / Google Pay

Available on supported devices for a fast and secure checkout experience.

PayPal

Payments are processed in accordance with PayPal’s terms and conditions.

Shop Pay

Save your payment details for faster checkout on future purchases.
You can also use Shop Pay across other stores that support it.

Paidy (Buy Now, Pay Later)

A convenient payment option that does not require a credit card.
Payment is due on the 27th of the following month, with installment options available.

For more details, please visit: https://paidy.com/

Cash on Delivery (Japan only)

Payment can be made upon delivery via cash, credit card, electronic money, or debit card.
Total amount: Product price + shipping fee + COD fee

This service may not be available in certain regions.

Alipay

A secure online payment service widely used in China.
Available for customers with supported accounts and devices.

About Orders

Stock Availability

Please note that inventory is shared with our physical store.
In rare cases, items may become unavailable after your order has been placed.

If this occurs:

We will contact you promptly via email
We will proceed according to your preferred solution
If we are unable to reach you by email, we may contact you by phone

Order Changes & Cancellations

Due to system limitations, we do not accept any changes or cancellations after an order has been placed.

Please review your order details carefully before completing your purchase.

SALE ITEMS

Please note that sale items may show minor signs of storage, display, or age-related wear, including small stains, scuffs, wrinkles, color variations, or individual differences. Returns or exchanges cannot be accepted for these reasons.

However, if the item has significant damage, defects, or discrepancies not stated in the product description that affect its wearability, please contact us within 3 days of receiving your order.

Upon inspection, we will determine the appropriate resolution, which may include a return, exchange, or refund.

Shipping

Shipping Method

DHL Express

All shipments are handled in accordance with DHL’s terms and conditions.

Delivery Time

Orders are processed and shipped within 3 business days after confirmation.
Delivery typically takes 2–5 days, depending on the destination.

Delivery Delays

Delivery times may vary due to:

High order volume
Weather conditions
Customs clearance
Regional restrictions

Notes

Delivery date requests may not be guaranteed depending on location and payment method.
During peak seasons (e.g. holidays), processing and delivery times may be extended.

SHOES & SNEAKERS

THE ELEPHANT - TOKYO

THE ELEPHANT - OSAKA