THE ELEPHANT CUSTOMER SNAP

No.0019

No.0018

No.0017

No.0016

No.0015

No.0014

No.0013

No.0012

No.0011

No.0010

No.0009

No.0008

No.0007

No.0006

No.0005

No.0004

No.0003

No.0002

No.0001

SHOPPING GUIDE

Payment Information

Please select your preferred payment method.

Credit Card Payment We accept [VISA, Master, JCB, and AMEX].

PayPal

Payment is processed according to the respective credit card or PayPal member regulations.
Only a single payment option is available.

Amazon Pay

You can easily make payments using the address and credit card information registered in your Amazon.co.jp account.
If you have an Amazon.co.jp account, no special registration procedure is necessary.

Shop Pay

This service allows you to register your credit card information for quick and easy credit card payment for repeat purchases.
Save time and effort in inputting information at other stores around the world that accept “Shop Pay” payments.

Cash on Delivery and Paidy are payment methods exclusive to Japan.

About Orders

Out-of-stock or Shortages

While we strive to ensure ample stock, inventory is shared with in-store availability, so please understand that we may not be able to fulfill your request if an in-store transaction occurs at the same time as your online order.

In case of out-of-stock or shortages, we will respond as follows:

We will promptly contact the customer via email to ask how they wish to proceed.
Based on the customer's response, we will process the order accordingly.
If email communication fails, we may contact you by phone.

Additions and Changes

Due to our operating system, we do not accept changes, partial, or full cancellations after an order has been placed.

Please ensure to check your order details and our policies (payment methods, delivery methods, delivery time, etc.) before placing an order.
Changes to payment or delivery methods cannot be made after an order is placed.

Shipping Methods

DHL Express

Damages or losses during transportation are covered by DHL Express's usage terms.

Delivery Dates and Times

Depending on the payment method and delivery region, delivery on the specified date may not be possible.

Delivery Time

The shipping preparation and dispatch times are as follows:

We will process your order and ship the product within 5 business days after order confirmation.
Delivery may take longer during high-demand periods or in some regions.

Select options

THE ELEPHANT CUSTOMER SNAP

THE ELEPHANT - TOKYO

THE ELEPHANT - OSAKA