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THE ELEPHANT - TO渋谷
THE ELEPHANT - TOKYO
Factory_01, B1F, 2-31-2 Jingumae, Shibuya-ku, Tokyo, JP 1500001
Phone number: +81 3 6455 4710
Business hours: Open every day 13:00 - 20:00
THE ELEPHANT - OSAKA
THE ELEPHANT - OSAKA
1-12-17 Kitahorie, Nishi-ku, Osaka-shi, Osaka-fu ,JP 5500014
Phone Number: +81 6 6586 9172
Business Hours: Open every day 12:00 - 20:00
SHOPPING GUIDE
Payment Information
Please select your preferred payment method.
We accept the following payment methods:
- Credit Card (VISA, Mastercard, JCB, American Express)
- Apple Pay / Google Pay
- PayPal
- Shop Pay
- Paidy (Buy Now, Pay Later)
- Cash on Delivery (Japan only)
- Alipay
Credit Card
We accept VISA, Mastercard, JCB, and American Express.
Apple Pay / Google Pay
Available on supported devices for a fast and secure checkout experience.
PayPal
Payments are processed in accordance with PayPal’s terms and conditions.
Shop Pay
Save your payment details for faster checkout on future purchases.
You can also use Shop Pay across other stores that support it.
Paidy (Buy Now, Pay Later)
A convenient payment option that does not require a credit card.
Payment is due on the 27th of the following month, with installment options available.
For more details, please visit: https://paidy.com/
Cash on Delivery (Japan only)
Payment can be made upon delivery via cash, credit card, electronic money, or debit card.
Total amount: Product price + shipping fee + COD fee
This service may not be available in certain regions.
Alipay
A secure online payment service widely used in China.
Available for customers with supported accounts and devices.
About Orders
Stock Availability
Please note that inventory is shared with our physical store.
In rare cases, items may become unavailable after your order has been placed.
If this occurs:
- We will contact you promptly via email
- We will proceed according to your preferred solution
- If we are unable to reach you by email, we may contact you by phone
Order Changes & Cancellations
Due to system limitations, we do not accept any changes or cancellations after an order has been placed.
Please review your order details carefully before completing your purchase.
SALE ITEMS
Please note that sale items may show minor signs of storage, display, or age-related wear, including small stains, scuffs, wrinkles, color variations, or individual differences. Returns or exchanges cannot be accepted for these reasons.
However, if the item has significant damage, defects, or discrepancies not stated in the product description that affect its wearability, please contact us within 3 days of receiving your order.
Upon inspection, we will determine the appropriate resolution, which may include a return, exchange, or refund.
Shipping
Shipping Method
- DHL Express
All shipments are handled in accordance with DHL’s terms and conditions.
Delivery Time
Orders are processed and shipped within 3 business days after confirmation.
Delivery typically takes 2–5 days, depending on the destination.
Delivery Delays
Delivery times may vary due to:
- High order volume
- Weather conditions
- Customs clearance
- Regional restrictions
Notes
- Delivery date requests may not be guaranteed depending on location and payment method.
- During peak seasons (e.g. holidays), processing and delivery times may be extended.
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