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THE ELEPHANT - TOKYO

THE ELEPHANT - OSAKA

 

Payment Information

Please select your preferred payment method.

We accept the following payment methods:

• Credit Card (VISA, Mastercard, JCB, American Express)
• Apple Pay / Google Pay
• PayPal
• Shop Pay
• Paidy (Buy Now, Pay Later)
• Cash on Delivery (Japan only)
• Alipay

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Credit Card

We accept VISA, Mastercard, JCB, and American Express.

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Apple Pay / Google Pay

Available on supported devices for a fast and secure checkout experience.

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PayPal

Payments are processed in accordance with PayPal’s terms and conditions.

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Shop Pay

Save your payment details for faster checkout on future purchases.
You can also use Shop Pay across other stores that support it.

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Paidy (Buy Now, Pay Later)

A convenient payment option that does not require a credit card.
Payment is due on the 27th of the following month, with installment options available.

For more details, please visit: https://paidy.com/

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Cash on Delivery (Japan only)

Payment can be made upon delivery via cash, credit card, electronic money, or debit card.
Total amount: Product price + shipping fee + COD fee

This service may not be available in certain regions.

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Alipay

A secure online payment service widely used in China.
Available for customers with supported accounts and devices.

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About Orders

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Stock Availability

Please note that inventory is shared with our physical store.
In rare cases, items may become unavailable after your order has been placed.

If this occurs:

• We will contact you promptly via email
• We will proceed according to your preferred solution
• If we are unable to reach you by email, we may contact you by phone

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Order Changes & Cancellations

Due to system limitations, we do not accept any changes or cancellations after an order has been placed.

Please review your order details carefully before completing your purchase.

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Shipping

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Shipping Method

• DHL Express

All shipments are handled in accordance with DHL’s terms and conditions.

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Delivery Time

Orders are processed and shipped within 3 business days after confirmation.
Delivery typically takes 2–5 days, depending on the destination.

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Delivery Delays

Delivery times may vary due to:

• High order volume
• Weather conditions
• Customs clearance
• Regional restrictions

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Notes

• Delivery date requests may not be guaranteed depending on location and payment method.
• During peak seasons (e.g. holidays), processing and delivery times may be extended.