CONTACT

Please contact us by email or using the form below.
A representative will contact you within 1-2 business days.

SHOPPING GUIDE

Payment Information

Please select your preferred payment method.

Credit Card Payment We accept [VISA, Master, JCB, and AMEX].

PayPal

Payment is processed according to the respective credit card or PayPal member regulations.
Only a single payment option is available.

Shop Pay

This service allows you to register your credit card information for quick and easy credit card payment for repeat purchases.
Save time and effort in inputting information at other stores around the world that accept “Shop Pay” payments.

Cash on Delivery and Paidy are payment methods exclusive to Japan.

About Orders

Out-of-stock or Shortages

While we strive to ensure ample stock, inventory is shared with in-store availability, so please understand that we may not be able to fulfill your request if an in-store transaction occurs at the same time as your online order.

In case of out-of-stock or shortages, we will respond as follows:

We will promptly contact the customer via email to ask how they wish to proceed.
Based on the customer's response, we will process the order accordingly.
If email communication fails, we may contact you by phone.

Additions and Changes

Due to our operating system, we do not accept changes, partial, or full cancellations after an order has been placed.

Please ensure to check your order details and our policies (payment methods, delivery methods, delivery time, etc.) before placing an order.
Changes to payment or delivery methods cannot be made after an order is placed.

Shipping Methods

DHL Express

Damages or losses during transportation are covered by DHL Express's usage terms.

Delivery Dates and Times

Depending on the payment method and delivery region, delivery on the specified date may not be possible.

Delivery Time

The shipping preparation and dispatch times are as follows:

We will process your order and ship the product within 5 business days after order confirmation.
Delivery may take longer during high-demand periods or in some regions.

Select options

CONTACT

THE ELEPHANT - TOKYO

THE ELEPHANT - OSAKA